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Terms & Conditions

VAT: Prices include VAT. VAT registration number 783 6218 97. Your receipt e-mail is a VAT receipt. Delivery: Your barcoded automated email is your ticket for the Magnalonga event, so please ensure that you bring it with you for proof of purchase should this be required, as registration takes place manually.

DATA PROTECTION AND SECURITY: Ludlow Marches Food & Drink Festival will not pass your data to anyone else. We may from time to time send you information about the Magnalonga, Ludlow Food Festival, the Ludlow Spring Festival and any other future events in which we are involved.

  • Please email if you do not wish to receive such information.

CREDIT OR DEBIT CARD SECURITY: Your credit or debit card details will not be seen or stored by us. They will be processed securely by our Payments Processor, SecureTrading, who are approved by Visa, MasterCard and all the major banks. The system is fully encrypted to industry standard 128 Bit SSL. Your contact details and details of your purchase (other than your card details) are held by us on a secure server, and information sent from this website to the secure server is encrypted.

PROBLEMS WITH AN ORDER: In the event of a problem with your order, please phone us on 01584 873957 or e-mail us. Full contact details of Ludlow Marches Food and Drink Festival, the organisers and operators of the Magnalonga, can be found here.

REFUNDS: In exceptional circumstances requests for refunds made in writing and received more than 14 working days prior to the date of the event will receive a full refund. Requests for refunds received within 14 days of the event date, a refund will not be given.  Please note refunds will not be made for inclement weather.

CANCELLATION: In the unlikely event that the Ludlow Magnalonga is cancelled by us, the Organisers, in advance of the scheduled dates, we will refund on request the face value of purchased tickets. The procedure for this will be published on this website.  The Organisers, Ludlow Marches Food & Drink Festival, cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.

Ludlow Marches Food and Drink Festival is a not-for-profit company limited by guarantee. Registered in England and Wales no. 4230963. Registered office: dhjh, 81 Teme Street, Tenbury Wells, Worcestershire, WR15 8AE (correspondence only). Full contact details can be found here.