FAQs / Help
Answers to any questions regarding the festival can be found at www.foodfestival.co.uk/usefulinfomation
VAT: Prices include VAT. VAT registration number 783 6218 97. Your receipt e-mail is a VAT receipt.
DELIVERY: You will receive an automatic email acknowledgment from us shortly after we receive your online order. If your payment is made successfully, you will receive a payment receipt email from SecureTrading. Your ticket will act as your ticket for entry
Data Protection and Security: Ludlow Marches Food & Drink Festival will not pass your data to anyone else. We may from time to time send you information about the Ludlow Food Festival, the Spring Event and any other future events in which we are involved.
SECURITY: Your credit or debit card details will not be seen or stored by us. They will be processed securely by our Payments Processor, SecureTrading, who are approved by Visa, MasterCard and all the major banks. The system is fully encrypted to industry standard 128 Bit SSL. Your contact details and details of your purchase (other than your card details) are held by us on a secure server, and information sent from this website to the secure server is encrypted.
PROBLEMS: In the event of a problem with your order, please phone us on 01584 873957 or e-mail us. Full contact details of Ludlow Marches Food and Drink Festival, the organisers and operators of Ludlow Food Festival, can be found here.
REFUNDS: In the unlikely event that Ludlow Marches Food and Drink Festival is cancelled by us, the Organisers, in advance of the scheduled dates, we will refund on request all payments made for tickets. The procedure for this will be published on this website. We will not refund payments for any other reason, including inclement weather.
Ludlow Marches Food and Drink Festival is a not-for-profit company limited by guarantee. Registered in England and Wales no. 4230963. Registered office: dhjh, 81 Teme Street, Tenbury Wells, Worcestershire, WR15 8AE (correspondence only). Full contact details can be found here.